Improve the workflow and efficiency of your Service Desk

Simple tasks can be delegated to Helpdesk staff, without any risks. SCCM administrators are able to clearly define user rights for individual functions.

Create unique security roles and delegate rights

With SoftwareCentral you can easily set up Security roles to delegate SCCM tasks to non-SCCM trained staff. With a few clicks you can give support staff access to functions, users and computer groups. To increase the security further administrators can decide that service desk staff can only work with one client at a time.


Delegate simple SCCM tasks in a secure way

Simple tasks can be delegated to less experienced employees, like Helpdesk staff, without any risks. SCCM admins are able to clearly define user rights for individual functions. Service Desk employees get role-specific access to the functions need to do their jobs. They can deploy software and operating systems; reinstall computers or clean computers, without having to access the SCCM console.


Give temporary access to local group rights

Avoid a longer response time with the AD Integration module. The module allows you to grant temporary local group rights and access to users for specific tasks. User can, for example, get temporary local administrative privileges for a limited time period without having to involving SCCM experts.

Read also our ‘How to’ articles:
Delegating SCCM tasks to the Helpdesk
Let the helpdesk deploy software on a client PC


You want to know more? Download our productsheet about Security Roles

decision-maker

Key benefits for Decision-makers

  • Efficient use of resources
  • Fast return-on investment
  • Lower IT costs
  • Increased work efficiency
  • Optimized internal processes

SCCM-specialist

Key benefits for IT Specialists

  • Optimized SCCM operations
  • Fast identification of problems
  • Scheduled software deployment
  • Secure delegation of tasks
  • Simplified patch management

Key benefits for End-users

  • Faster IT service
  • Fewer work disruptions
  • Improved service quality
  • Increased work efficiency
  • Improved user satisfaction

IT-supporter

Key benefits for Support Organisation

  • 1-click Software Deployment
  • Remote control users
  • Advanced troubleshooting
  • 1-click computer refresh
  • Temporary local administrative rights.