Simple tasks can be delegated to Helpdesk staff, without any risks. SCCM administrators are able to clearly define user rights for individual functions.
With SoftwareCentral you can easily set up Security roles to delegate SCCM tasks to non-SCCM trained staff. With a few clicks you can give support staff access to functions, users and computer groups. To increase the security further administrators can decide that service desk staff can only work with one client at a time.
Simple tasks can be delegated to less experienced employees, like Helpdesk staff, without any risks. SCCM admins are able to clearly define user rights for individual functions. Service Desk employees get role-specific access to the functions need to do their jobs. They can deploy software and operating systems; reinstall computers or clean computers, without having to access the SCCM console.
Avoid a longer response time with the AD Integration module. The module allows you to grant temporary local group rights and access to users for specific tasks. User can, for example, get temporary local administrative privileges for a limited time period without having to involving SCCM experts.